PTSC Petro Hotel applies a clear cancellation policy to provide guests with convenience and transparency when making reservations. Cancellation terms, booking modifications and applicable charges may vary depending on the room type, promotional offer and booking conditions confirmed at the time of reservation.
Cancellation Policy at PTSC Petro Hotel
To provide guests with a convenient and transparent booking experience, PTSC Petro Hotel applies cancellation and modification conditions based on the room type, rate plan, promotional offer and specific booking terms.
1. Reservation Cancellation
Guests who wish to cancel a reservation are encouraged to notify PTSC Petro Hotel as early as possible before the scheduled check-in date.
Cancellation conditions and applicable charges will be based on the booking confirmation provided at the time of reservation.
Certain promotional rates or special offers may be non-refundable or subject to separate cancellation conditions.
2. Changes to Stay Dates
Guests who wish to change the check-in date, check-out date or room type should contact the hotel for assistance.
All changes are subject to room availability at the time of the request.
If the room rate changes for the new stay dates, guests may be required to pay the applicable rate difference.
3. No-Show
If a guest does not arrive on the confirmed check-in date and does not notify the hotel in advance, the reservation may be considered a no-show.
Any applicable no-show charges will follow the conditions stated in the reservation confirmation or rate plan.
4. Reservations Made Through Third Parties
For reservations made through travel agencies, tour operators or online booking platforms, cancellation and refund conditions will be governed by the policies of the booking provider.
Guests should contact the relevant booking provider directly for assistance with cancellation or reservation changes.
5. Refunds
Where applicable, refund processing times and methods will depend on the original payment method and booking conditions.
Bank charges, transaction fees or other related fees may apply depending on the payment method and applicable policies.
6. Assistance
For cancellation or reservation changes, guests are encouraged to contact PTSC Petro Hotel directly and provide their booking information.
Our team will verify the reservation conditions and provide appropriate assistance for each individual booking.
Please note: Cancellation policies may vary depending on room type, promotional offers, booking dates or special conditions. The terms stated in the guest's booking confirmation will take precedence.